Company Profile

CBTS is a North American IT solutions and cybersecurity provider with over two decades of experience supporting enterprise clients. Over the last several years, CBTS formally built its dedicated and focused Managed Security Services Provider (MSSP) division to address rising customer demand for 24/7 SOC coverage and expert-led cybersecurity operations.

As their customer base rapidly expanded, CBTS sought a secure way to scale efficiently without overloading their analysts or increasing headcount. The team of security and technical experts sought a high-impact holistic solution that could automate alert investigations, reduce ticket spikes, and support their analysts’ ability to protect its list of global marquee clients.

Challenges

CBTS faced several opportunities to adopt new technologies to drive efficiencies and improved outcomes:

Selection & Implementation

After a successful proof of concept, the CBTS team was impressed by its vendor-agnostic architecture and seamless Microsoft Sentinel integration

1. Autonomous alert triage and investigation

2. No-code deployment with <30-minute setup

3. Consistent investigation quality and auditability

4. Ability to reduce analyst workload without adding headcount

The onboarding process took under 30 days across multiple tenants. Integration required no custom playbooks or scripting. Dropzone AI immediately began processing alerts, providing detailed reports analysts could validate and trust.

Benefits Realized with Dropzone AI

Efficiency and Time Savings

Reduced manual workload, allowing SOC analysts to focus on higher-value tasks.

SLA Performance Improved

Dropzone AI helped to reduce the volume of alert spikes. Where CBTS once saw 100+ simultaneous alerts, they now see manageable spikes of 15–20.

Reduced Analyst Alert Distractions

Between 30–50% of all alerts are now resolved autonomously by Dropzone AI, offloading complex triage from human analysts.

Improved Customer Experience

Fewer false positives make it through to customers, improving accuracy, confidence, and overall satisfaction with CBTS’ managed services.

Key Performance Indicators (KPIs) and Results:

Clear ROI Reporting

Dropzone AI provides CBTS with clear performance insights and alert handling metrics. Reporting includes quantifiable time savings, offloaded workload percentages, and case-level audit trails, making ROI easy to communicate internally and externally.